The FLEXI subscription fee is non-refundable under any circumstances once the subscription has been activated.

This includes situations where the vehicle is temporarily unavailable, unable to be rented, involved in an accident, damaged, under repair, or stuck at the workshop.

Non-Refundable Situations

The FLEXI subscription fee will not be refunded, waived, or prorated in the following cases:

1. The vehicle breaks down and cannot be rented.
2. The vehicle is involved in an accident.
3. The vehicle is under repair at a workshop.
4. The vehicle is waiting for parts or insurance approval.
5. The vehicle is unavailable due to maintenance or technical issues.
6. The host is unable to generate rental income during the subscription period.
7. The vehicle is temporarily removed from active listing due to condition, safety, or operational reasons.

Reason For Policy

The FLEXI subscription fee covers the access, system, platform, and service arrangement provided under the FLEXI program. It is not based on the number of successful rentals, vehicle availability, or income generated by the host.

As such, any downtime caused by vehicle condition, accident, repair, or workshop delay is the responsibility of the host and does not qualify for a refund.

Note To Host

Hosts are responsible for ensuring that their vehicle is always in good condition, safe, roadworthy, and available for rental.

If the vehicle is not fit for rental due to accident, breakdown, or repair, the subscription will still continue as per the active FLEXI period.